I’ve been working in the payment industry for years, and I can tell you that early notification of Mastercard payment disputes is becoming more critical than ever. Here’s what makes this even more concerning: about 80% of these chargebacks are fraud-related, and roughly 17% of cardholders reduce or stop using their card after a bad … Read more
The good news is that most customer disputes are preventable if you know what to do. I’ll share the top 5 ideas for preventing customer disputes that I’ve learned from working with countless businesses. These customer dispute prevention strategies will help you avoid conflicts before they escalate into costly chargebacks or damaged relationships. 1. Master … Read more
If you’re dealing with a Visa 10.4 Chargeback, you’re facing one of the most common types of credit card disputes in today’s digital marketplace. I’ve seen countless merchants struggle with these unauthorized transaction claims, especially in card-absent environments where customers shop online, over the phone, or through mail orders. The Visa 10.4 reason code represents … Read more
Last week, I got a text while shopping for groceries. “Did you just try to buy $500 worth of electronics in another state?” My heart skipped a beat. Someone had my card info and was trying to use it 2,000 miles away. Thanks to real-time Mastercard fraud alerts, the transaction was stopped before it went … Read more
As a merchant, few phrases cause as much anxiety as “chargeback notification.” I’ve seen firsthand how these disputes can drain resources, impact profits, and create unnecessary stress. It’s more important than ever to understand how Mastercard chargeback alerts can protect your business. In this guide, I’ll walk you through everything you need to know about … Read more
One minute you’re excited about your purchase, and the next you’re wondering how to get your money back. That’s where Visa not as described chargebacks come into play. About 52% of customers skip contacting the merchant altogether and go straight to their bank to file a dispute. This creates challenges for both businesses and consumers. … Read more
As a business owner who’s dealt with countless chargebacks, I’ve learned that understanding these cryptic codes is crucial to protecting your bottom line. When I received my first chargeback notification with a mysterious “AA” code from Discover, I was confused and frustrated. What did this code mean? Why was my customer disputing the charge? Most … Read more
Visa card offers protection through what’s called a “not as described” chargeback. In this guide, I’ll walk you through everything you need to know about filing a Visa chargeback when products or services don’t match their description. I’ll share the exact steps to take, timeframes to be aware of, and tips to improve your chances … Read more
Understanding declined transactions: Have you ever stood at a checkout counter, swiped your credit card, and felt that stomach-dropping moment when the transaction is declined? I know I have, and it’s not just embarrassing—it’s confusing. With approximately 15% of recurring credit card transactions being declined (according to Visa and Mastercard data), this isn’t a rare … Read more
In today’s digital world, fraud detection notifications have become essential tools in our financial safety toolkit. With credit card fraud increasing by 13% in 2023 alone (with 440,666 reported cases), these automatic alerts serve as our first line of defense against financial criminals. In this post, I’ll explain how modern fraud detection notification systems work, … Read more